Contents
1. Who We Are
Man With Van Hire operates a professional man-and-van and removals service across London and the surrounding areas. Our website is man-with-van-hire.com.
Data Controller: Man With Van Hire, London, UK
Email: info@man-with-van-hire.com
Phone: +44 7775 554848
2. Data We Collect
We may collect the following categories of personal data:
| Category | Examples | How Collected |
|---|---|---|
| Contact information | Name, phone number, email address | Quote forms, WhatsApp, phone calls |
| Service details | Collection/delivery addresses, move date, item descriptions | Quote requests and booking forms |
| Technical data | IP address, browser type, device, pages visited, referring URL | Cookies and server logs |
| Communications | Messages sent via WhatsApp, email or our contact form | Direct correspondence |
We do not knowingly collect data from children under 13, nor do we collect sensitive personal data (such as health or financial information) unless you voluntarily provide it in connection with a specific service need.
3. How We Use Your Data
We use your personal data to:
- Provide quotes and fulfil removal or delivery bookings
- Communicate with you before, during and after your move
- Send service-related updates and booking confirmations
- Improve our website and the quality of our services
- Comply with legal and regulatory obligations
- Respond to enquiries and resolve complaints
Legal Basis for Processing
We rely on the following legal bases under UK GDPR:
- Contract performance — processing necessary to deliver the service you have requested
- Legitimate interests — improving our services, website analytics and fraud prevention
- Consent — where you have opted in to marketing communications or non-essential cookies
- Legal obligation — where required by applicable law
4. Cookies & Tracking
Our website uses cookies to enhance your browsing experience, serve personalised content and analyse traffic. When you first visit our site, a cookie consent banner asks for your preferences.
| Cookie Type | Purpose | Can Be Declined? |
|---|---|---|
| Strictly Necessary | Core site functionality (navigation, security, preferences storage) | No — these are essential |
| Analytics | Understand how visitors interact with the site (e.g. Google Analytics) | Yes |
| Marketing | Personalised advertising and campaign performance tracking | Yes |
You can update your cookie preferences at any time by clearing your browser's local storage or visiting aboutcookies.org for guidance on managing cookies in your browser.
5. Sharing Your Data
We do not sell your personal data. We may share it with:
- Service providers — third parties who help us operate our website or deliver services (e.g. hosting, analytics), under strict data processing agreements
- Legal authorities — where required by law or to protect our legal rights
- Business transfers — in the event of a merger or acquisition, personal data may transfer as a business asset
All third-party processors are contractually bound to handle your data securely and only for specified, agreed purposes.
6. Data Retention
We retain personal data only for as long as necessary for the purpose it was collected:
- Booking and contact data — up to 3 years after the last interaction (or longer if required for legal or tax purposes)
- Technical and log data — up to 12 months
- Marketing consent records — until you withdraw consent
After the applicable retention period, data is securely deleted or anonymised.
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — ask us to correct inaccurate or incomplete data
- Right to erasure — request deletion of your data ("right to be forgotten")
- Right to restriction — ask us to limit how we process your data
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent — where processing is based on consent, withdraw it at any time without affecting prior processing
To exercise any of these rights, please contact us at info@man-with-van-hire.com. We will respond within 30 calendar days.
If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include HTTPS encryption, access controls and regular security reviews. No internet transmission is 100% secure, so while we take every reasonable step, we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites (including external blog articles on our Extras page). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
For any privacy-related queries, data requests or complaints, please get in touch:
- Email: info@man-with-van-hire.com
- Phone: +44 7775 554848
- WhatsApp: Chat with us on WhatsApp
- Address: London, UK